FREQUENTLY ASKED QUESTIONS

Three-Year Warranty!

That 1 Painter LLC provides a three-year warranty on all work performed. The warranty covers any peeling, bubbling, cracking or splitting due to improper prep or improper application of the materials. If an issue arises on a project due to improper prep or application, a member of the That 1 Painter team will return to repair and touch up the problem area. This warranty is valid for two years after the completion date of any That 1 Painter project.

This warranty excludes, and in no event will That 1 Painter be responsible for consequential or incidental damages caused by accident or abuse, normal wear and tear, temperature changes, settlement or moisture; i.e., nail pops or cracks caused by expansion and/or contraction.

Exclusions also included:

Painted or stained horizontal walking surfaces (i.e. decks, floors, and steps), dirt and mildew accumulation.

Paint failure due to rotted wood, structural defects, moisture intrusion, failure of previous paint coatings and insect infestation.

Steven Montgomery
That 1 Painter LLC
512-900-7618
steven@that1painter.com

A: That 1 Painter has been around since 2011. That 1 Painter was started by Steven Montgomery who, in the beginning, did every project himself, from the estimate, to repairs, to painting. Now we have a full team of Painters and Project Managers.

A: Yes. We can provide copies of our insurance on request.

A: Yes. We can make suggestions and recommendations during your estimate or during preparations for your project.

A: Yes. Our estimates are free and are valid for up to one year.

A: Yes. Be sure to let us know if you are providing the paint so we can adjust the estimate as needed.

A: We will do our best to accommodate your schedule and can generally get jobs scheduled within a week after the estimate has been approved.

A: Yes. We will do everything we can to ensure your satisfaction with the job.

A: Length of job depends on the type of job; however, we will make sure the work is done efficiently with high quality. We don’t rush any projects or cut any corners.

A: Our crews have between 2 to 5 painters.

A: We work on Saturdays and are generally closed on Sundays.

A: Yes. As long as our painters have access to the work area, you are welcome to leave.

A: We use Sherwin Williams, Kelly-Moore and Romabio. We always use the right type of paint for every surface.

A: Yes. We offer a three-year transferable warranty.

A: Our crews generally work 8:30-5:30, but they make sure they’re at a stopping place before leaving for the day.

A: We cover and mask all furniture, floors, and areas that you don’t want to be painted.

A: Yes and No. We ask that you remove all decorations, especially breakables, picture frames and small furniture. We will move the large furniture and cover and protect everything professionally.

A: VOC refers to volatile organic compounds that are harmful to the environment and humans. VOC’s include a variety of chemicals, some of which may have short and long-term adverse health effects.

A: Any changes or additions should be discussed with the project manager who will be assigned at the start of the job.

A: We require a 50% deposit before the start of the job and accept the remainder upon completion of the job. You can pay with a credit card on the invoice that we send to your email address, over the phone or with a check.

A: On interiors it is always best to try to clean with a damp rag before trying to use soap or detergents. Exteriors can be lightly washed with a pressure washer once a year to keep the paint dirt and stain free.

A: You can give our office a call at 512-900-7618 or send an email to contact@that1painter.com

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