Frequently Asked Questions
Three-Year Warranty!
That 1 Painter provides a three-year warranty on all work performed. The warranty covers any peeling, bubbling, cracking or splitting due to improper prep or improper application of the materials. If an issue arises on a project due to improper prep or application, a member of the That 1 Painter team will return to repair and touch up the problem area. This warranty is valid for three years after the completion date of any That 1 Painter project.
This warranty excludes, and in no event will That 1 Painter be responsible for consequential or incidental damages caused by accident or abuse, normal wear and tear, temperature changes, settlement or moisture; i.e., nail pops or cracks caused by expansion and/or contraction.
Exclusions also included:
Painted or stained horizontal walking surfaces (i.e. decks, floors, and steps), dirt and mildew accumulation.
Paint failure due to rotted wood, structural defects, moisture intrusion, failure of previous paint coatings and insect infestation.
Download a PDF of Our Warranty How long have you been around? CollapseA: That 1 Painter has been around since 2011. That 1 Painter was started by Steven Montgomery who, in the beginning, did every project himself, from the estimate, to repairs, to painting. Now we have a full team of Painters and Project Managers.
Are you fully insured? ExpandA: Yes. We can provide copies of our insurance on request.
I’m not sure which color to choose, can you help? ExpandA: Yes. We can make suggestions and recommendations during your estimate or during preparations for your project.
Are estimates really free? ExpandA: Yes. Our estimates are free and are valid for up to one year.
If I have my own paint already, can you use it? ExpandA: Yes. Be sure to let us know if you are providing the paint so we can adjust the estimate as needed.
I need some painting work done quickly. How soon can you begin? ExpandA: We will do our best to accommodate your schedule and can generally get jobs scheduled within a week after the estimate has been approved.
If I’m not satisfied with the work done, will you correct the problem? ExpandA: Yes. We will do everything we can to ensure your satisfaction with the job.
How long does it take to get a certain project completed? ExpandA: Length of job depends on the type of job; however, we will make sure the work is done efficiently with high quality. We don’t rush any projects or cut any corners.
How many painters will be sent to work in my home? ExpandA: Our crews have between 2 to 5 painters.
Are you able to work on weekends? ExpandA: We work on Saturdays and are generally closed on Sundays.
Can I leave my home while you work on the house? ExpandA: Yes. As long as our painters have access to the work area, you are welcome to leave.
What kind of paint do you use? ExpandA: We use Sherwin-Williams, Kelly-Moore and Romabio. We always use the right type of paint for every surface.
Do you offer a warranty? ExpandA: Yes. We offer a three-year transferable warranty.
How do you determine how much you’ll charge for a project? ExpandA: Estimated Material + Labor.
What hours do your crews work? ExpandA: Our crews generally work 8:30-5:30, but they make sure they’re at a stopping place before leaving for the day.
How will my personal items be protected from paint? ExpandA: We cover and mask all furniture, floors, and areas that you don’t want to be painted.
Do I need to remove everything from rooms before you paint? ExpandA: Yes and No. We ask that you remove all decorations, especially breakables, picture frames and small furniture. We will move the large furniture and cover and protect everything professionally.
What is VOC? ExpandA: VOC refers to volatile organic compounds that are harmful to the environment and humans. VOC’s include a variety of chemicals, some of which may have short and long-term adverse health effects.
What if I want to change something about the job or need some additional work done while the painters are already at my house? ExpandA: Any changes or additions should be discussed with the project manager who will be assigned at the start of the job.
When and how do I pay you? ExpandA: We require a 50% deposit before the start of the job and accept the remainder upon completion of the job. You can pay with a credit card on the invoice that we send to your email address, over the phone or with a check.
What should I do to maintain the work done in my home? ExpandA: On interiors it is always best to try to clean with a damp rag before trying to use soap or detergents. Exteriors can be lightly washed with a pressure washer once a year to keep the paint dirt and stain free.
Who can I talk to if I have more questions? ExpandA: You can give our office a call at 512-900-7618 or send an email to [email protected]
What other franchises are owned by ResiBrands? Expand