FAQ

A national painting franchise founded by Steven Montgomery, headquartered in Austin, TX with 400+ locations across the U.S. Built around integrity, diligence, and generosity, with the mission to leave every space better than we found it.

The name came from the reputation we wanted to build, being "that one painter" people always recommend. Word of mouth was the foundation from day one.

We have franchise locations across the United States. Use our location finder to connect with your local team.

Yes. All locations are fully insured and certificates of insurance are available upon request. You get complete protection for both your property and our team.

Yes, we handle both. From single rooms to full commercial buildings, our crews are trained for projects of all sizes.

Request a free estimate online or by phone. Estimates are no-obligation and remain valid for up to one year.

Interior painting, exterior painting, cabinet painting, limewash, brick painting, fence staining, deck staining, drywall repair, stucco repair, carpentry, caulking, popcorn ceiling removal, odor removal, commercial painting, repair & maintenance, and Sell Ready Services.

Yes. Cabinet refinishing is one of our most popular services. We prep, prime, and apply a factory-smooth finish that holds up to daily use, often saving homeowners thousands compared to replacement.

Limewash is a centuries-old mineral-based technique that creates a soft, organic, textured appearance on brick and stone. We apply Romabio Classico Limewash, a breathable, slaked-lime formula that bonds naturally with masonry and matures into a stunning patina over time. It's fire-resistant, antimicrobial, antifungal, non-toxic, UV-resistant, and low-maintenance.

Yes. We assess the brick condition first, use appropriate breathable masonry coatings, and apply techniques that protect the surface long-term.

Yes. We clean, prep, and apply professional-grade stain suited to the wood type and sun/weather exposure of your surface.

We help homeowners prepare their property for sale, freshening up paint, making repairs, and improving curb appeal to maximize your home's value before listing.

Yes. We repair cracks, holes, and damage before painting so the finished result is truly flawless. We also match existing stucco profiles for seamless results.

Yes. Let us know before the project begins and we'll adjust the estimate to reflect labor only.

A local project manager will contact you to schedule an on-site or virtual walkthrough. You'll receive a detailed, itemized estimate, not a rough ballpark.

Our crews typically work 8:30 AM to 5:30 PM, making sure they're at a stopping point before leaving each day.

Yes. We work on Saturdays. We're generally closed on Sundays.

We meticulously cover and mask all furniture, floors, and any surfaces not designated for paint. We treat your home like our own.

We ask that you remove breakables, picture frames, and small furniture. We'll move the large furniture and cover and protect everything else professionally.

Yes, as long as our painters have access to the work area, you're welcome to leave.

Yes. Speak with your project manager directly. If scope changes, we'll communicate how and when it will be handled.

We require a 50% deposit to secure your booking. The remaining balance is due upon project completion. You can pay by credit card on the invoice sent to your email, over the phone, or by check.

Every project is unique. Cost is based on estimated materials plus labor, square footage, surface type, number of coats, prep complexity, and accessibility. You'll receive a fully transparent, itemized estimate with no hidden fees.

By project. You'll receive a fixed-scope estimate so there are no surprises.

Our crews typically consist of 2 to 5 painters, sized to fit your specific project.

Combining work into a single project is generally more efficient and cost-effective than scheduling multiple separate jobs. Ask your project manager.

A 3-year transferable warranty on all work performed. It covers peeling, bubbling, cracking, and splitting due to improper prep or improper application, both labor and materials.

Yes. If you sell your home within the warranty period, coverage transfers to the new owner, adding real value to your property.

Any defect caused by our workmanship. If it's our fault, we return and fix it at no cost.

Consequential or incidental damage caused by accident, abuse, normal wear and tear, temperature changes, settlement, or moisture (including nail pops and cracks from expansion/contraction). Also excluded: painted or stained horizontal walking surfaces (decks, floors, steps), dirt and mildew accumulation, paint failure due to rotted wood, structural defects, moisture intrusion, failure of previous paint coatings, and insect infestation.

Contact your local That 1 Painter location. We'll inspect and correct the issue as quickly as possible.

We work with six professional-grade brands: Sherwin-Williams, Benjamin Moore, PPG, Behr, Romabio, and Meoded. Product selection is based on the surface, environment, and finish goal, not just preference.

One of the most trusted names in the industry. Known for exceptional coverage, rich color depth, and a massive color library. We frequently use their Duration, Emerald, and SuperPaint lines for interior and exterior applications.

Renowned for color accuracy and premium interior performance. Their Aura and Regal Select lines offer outstanding hide, smooth application, and long-term durability, a favorite for high-end interior work.

A global leader in coatings technology. PPG paints deliver strong adhesion and durability, particularly well-suited for exterior applications and commercial projects where performance under weather exposure is critical.

A premium-quality brand known for excellent value and consistent results. Behr's Premium Plus and Dynasty lines offer solid hide and scrub resistance, a reliable choice for high-traffic interior spaces.

Romabio is a premium Italian mineral paint company. We use their Classico Limewash for all limewash applications, a slaked-lime formula that breathes naturally with masonry, resists mold and UV, and develops a beautiful patina over time. It's the gold standard for authentic mineral limewash.

Meoded is a specialty decorative paint and finish company offering plaster-style, metallic, and textured wall coatings. We use Meoded products for high-design interior features, accent walls, luxury textures, and specialty finishes that go beyond what standard paint can achieve.

Flat/matte for ceilings and low-traffic walls. Eggshell or satin for living spaces and bedrooms. Semi-gloss or gloss for trim, cabinets, doors, and bathrooms where scrubability matters. Your project manager will make a recommendation based on your specific spaces.

VOC stands for Volatile Organic Compounds, chemicals in many paints that affect indoor air quality during and after application. Low-VOC and zero-VOC options are available across most of our brand lineup and are recommended for homes with children, pets, or chemical sensitivities.

Typically two finish coats over primer, adjusted based on surface condition and the degree of color change. We never rush coverage.

Primer is applied when the surface requires it, new drywall, significant color changes, stain blocking, or bare wood all call for a dedicated primer coat. Your estimate will specify when and where primer is included.

Paint is dry to the touch within hours but reaches full cure over approximately 30 days. During that window, treat surfaces gently, avoid heavy scrubbing or pressure.

On interiors, start with a damp cloth before using any soap or detergent, many marks come off without chemicals. On exteriors, a light rinse once a year keeps surfaces clean and helps paint last significantly longer.

Yes. We can provide physical swatches or digital mockups to help you feel confident in your color selection before a single drop of paint is applied.

Paint It Forward is our community give-back program, founded by That 1 Painter's founder Steven Montgomery. Once a year, in partnership with Sherwin-Williams, we paint 100+ homes completely free of charge for families in need. From fresh coats to full home renovations, the program has transformed the lives of thousands of community members across the country.

Nominations can be submitted through our website. Local franchise owners review submissions and select recipients in their communities.

We've always worked with a sense of purpose: to help fellow human beings. By transforming homes, we aim to transform lives.