Question 1

What is That 1 Painter?

Accepted Answer

A national painting franchise founded by Steven Montgomery, headquartered in Austin, TX with 400+ locations across the U.S. Built around integrity, diligence, and generosity — with the mission to leave every space better than we found it.

Question 2

How did That 1 Painter get its name?

Accepted Answer

The name came from the reputation we wanted to build — being "that one painter" people always recommend. Word of mouth was the foundation from day one.

Question 3

Where does That 1 Painter operate?

Accepted Answer

We have franchise locations across the United States. Use our location finder to connect with your local team.

Question 4

Is That 1 Painter licensed and insured?

Accepted Answer

Yes. All locations are fully insured and certificates of insurance are available upon request. You get complete protection for both your property and our team.

Question 5

Do you run background checks on your painters?

Accepted Answer

Yes. All team members undergo background checks before working on your property.

Question 6

Do you serve residential and commercial clients?

Accepted Answer

Yes — we handle both. From single rooms to full commercial buildings, our crews are trained for projects of all sizes.

Question 7

How do I get started?

Accepted Answer

Request a free estimate online or by phone. Estimates are no-obligation and remain valid for up to one year.

Question 8

What services does That 1 Painter offer?

Accepted Answer

Interior painting, exterior painting, cabinet painting, limewash, brick painting, fence staining, deck staining, drywall repair, stucco repair, carpentry, caulking, popcorn ceiling removal, odor removal, commercial painting, repair & maintenance, and Sell Ready Services.

Question 9

Do you paint cabinets?

Accepted Answer

Yes. Cabinet refinishing is one of our most popular services. We prep, prime, and apply a factory-smooth finish that holds up to daily use — often saving homeowners thousands compared to replacement.

Question 10

What is limewash painting?

Accepted Answer

Limewash is a centuries-old mineral-based technique that creates a soft, organic, textured appearance on brick and stone. We apply Romabio Classico Limewash — a breathable, slaked-lime formula that bonds naturally with masonry and matures into a stunning patina over time. It's fire-resistant, antimicrobial, antifungal, non-toxic, UV-resistant, and low-maintenance.

Question 11

Can you paint brick exteriors?

Accepted Answer

Yes. We assess the brick condition first, use appropriate breathable masonry coatings, and apply techniques that protect the surface long-term.

Question 12

Do you stain decks and fences?

Accepted Answer

Yes. We clean, prep, and apply professional-grade stain suited to the wood type and sun/weather exposure of your surface.

Question 13

What are Sell Ready Services?

Accepted Answer

We help homeowners prepare their property for sale — freshening up paint, making repairs, and improving curb appeal to maximize your home's value before listing.

Question 14

Do you do drywall and stucco repair?

Accepted Answer

Yes. We repair cracks, holes, and damage before painting so the finished result is truly flawless. We also match existing stucco profiles for seamless results.

Question 15

Can I supply my own paint?

Accepted Answer

Yes. Let us know before the project begins and we'll adjust the estimate to reflect labor only.

Question 16

What happens after I request an estimate?

Accepted Answer

A local project manager will contact you to schedule an on-site or virtual walkthrough. You'll receive a detailed, itemized estimate — not a rough ballpark.

Question 17

What hours do your crews work?

Accepted Answer

Our crews typically work 8:30 AM to 5:30 PM, making sure they're at a stopping point before leaving each day.

Question 18

Do you work on weekends?

Accepted Answer

Yes. We work on Saturdays. We're generally closed on Sundays.

Question 19

How do you protect my belongings?

Accepted Answer

We meticulously cover and mask all furniture, floors, and any surfaces not designated for paint. We treat your home like our own.

Question 20

Do I need to clear the rooms before you arrive?

Accepted Answer

We ask that you remove breakables, picture frames, and small furniture. We'll move the large furniture and cover and protect everything else professionally.

Question 21

Can I leave home while you work?

Accepted Answer

Yes — as long as our painters have access to the work area, you're welcome to leave.

Question 22

Can I make changes once work has started?

Accepted Answer

Yes. Speak with your project manager directly. If scope changes, we'll communicate how and when it will be handled.

Question 23

How do I pay?

Accepted Answer

We require a 50% deposit to secure your booking. The remaining balance is due upon project completion. You can pay by credit card on the invoice sent to your email, over the phone, or by check.

Question 24

How much does painting cost?

Accepted Answer

Every project is unique. Cost is based on estimated materials plus labor — square footage, surface type, number of coats, prep complexity, and accessibility. You'll receive a fully transparent, itemized estimate with no hidden fees.

Question 25

Are your estimates free?

Accepted Answer

Yes. All estimates are free, no-obligation, and valid for up to one year.

Question 26

Do you price by the hour or by the project?

Accepted Answer

By project. You'll receive a fixed-scope estimate so there are no surprises.

Question 27

How many painters will be sent to my home?

Accepted Answer

Our crews typically consist of 2 to 5 painters, sized to fit your specific project.

Question 28

Will bundling multiple rooms save money?

Accepted Answer

Combining work into a single project is generally more efficient and cost-effective than scheduling multiple separate jobs. Ask your project manager.

Question 29

What warranty do you offer?

Accepted Answer

A 3-year transferable warranty on all work performed. It covers peeling, bubbling, cracking, and splitting due to improper prep or improper application — both labor and materials.

Question 30

Is it transferable?

Accepted Answer

Yes. If you sell your home within the warranty period, coverage transfers to the new owner — adding real value to your property.

Question 31

What does the warranty cover?

Accepted Answer

Any defect caused by our workmanship. If it's our fault, we return and fix it at no cost.

Question 32

What is NOT covered?

Accepted Answer

Consequential or incidental damage caused by accident, abuse, normal wear and tear, temperature changes, settlement, or moisture (including nail pops and cracks from expansion/contraction). Also excluded: painted or stained horizontal walking surfaces (decks, floors, steps), dirt and mildew accumulation, paint failure due to rotted wood, structural defects, moisture intrusion, failure of previous paint coatings, and insect infestation.

Question 33

How do I make a warranty claim?

Accepted Answer

Contact your local That 1 Painter location. We'll inspect and correct the issue as quickly as possible.

Question 34

What paint brands do you use?

Accepted Answer

We work with six professional-grade brands: Sherwin-Williams, Benjamin Moore, PPG, Behr, Romabio, and Meoded. Product selection is based on the surface, environment, and finish goal — not just preference.

Question 35

What is Sherwin-Williams known for?

Accepted Answer

One of the most trusted names in the industry. Known for exceptional coverage, rich color depth, and a massive color library. We frequently use their Duration, Emerald, and SuperPaint lines for interior and exterior applications.

Question 36

What is Benjamin Moore known for?

Accepted Answer

Renowned for color accuracy and premium interior performance. Their Aura and Regal Select lines offer outstanding hide, smooth application, and long-term durability — a favorite for high-end interior work.

Question 37

What is PPG?

Accepted Answer

A global leader in coatings technology. PPG paints deliver strong adhesion and durability, particularly well-suited for exterior applications and commercial projects where performance under weather exposure is critical.

Question 38

What is Behr?

Accepted Answer

A premium-quality brand known for excellent value and consistent results. Behr's Premium Plus and Dynasty lines offer solid hide and scrub resistance — a reliable choice for high-traffic interior spaces.

Question 39

What is Romabio and why do you use it?

Accepted Answer

Romabio is a premium Italian mineral paint company. We use their Classico Limewash for all limewash applications — a slaked-lime formula that breathes naturally with masonry, resists mold and UV, and develops a beautiful patina over time. It's the gold standard for authentic mineral limewash.

Question 40

What is Meoded?

Accepted Answer

Meoded is a specialty decorative paint and finish company offering plaster-style, metallic, and textured wall coatings. We use Meoded products for high-design interior features — accent walls, luxury textures, and specialty finishes that go beyond what standard paint can achieve.

Question 41

What sheen should I choose?

Accepted Answer

Flat/matte for ceilings and low-traffic walls. Eggshell or satin for living spaces and bedrooms. Semi-gloss or gloss for trim, cabinets, doors, and bathrooms where scrubability matters. Your project manager will make a recommendation based on your specific spaces.

Question 42

What is VOC and should I be concerned?

Accepted Answer

VOC stands for Volatile Organic Compounds — chemicals in many paints that affect indoor air quality during and after application. Low-VOC and zero-VOC options are available across most of our brand lineup and are recommended for homes with children, pets, or chemical sensitivities.

Question 43

How many coats do you apply?

Accepted Answer

Typically two finish coats over primer, adjusted based on surface condition and the degree of color change. We never rush coverage.

Question 44

Do you use primer on every job?

Accepted Answer

Primer is applied when the surface requires it — new drywall, significant color changes, stain blocking, or bare wood all call for a dedicated primer coat. Your estimate will specify when and where primer is included.

Question 45

How long does paint take to cure?

Accepted Answer

Paint is dry to the touch within hours but reaches full cure over approximately 30 days. During that window, treat surfaces gently — avoid heavy scrubbing or pressure.

Question 46

How do I maintain my painted surfaces?

Accepted Answer

On interiors, start with a damp cloth before using any soap or detergent — many marks come off without chemicals. On exteriors, a light rinse once a year keeps surfaces clean and helps paint last significantly longer.

Question 47

Can I see color samples before committing?

Accepted Answer

Yes. We can provide physical swatches or digital mockups to help you feel confident in your color selection before a single drop of paint is applied.

Question 48

What is Paint It Forward?

Accepted Answer

Paint It Forward is our community give-back program, founded by That 1 Painter's founder Steven Montgomery. Once a year, in partnership with Sherwin-Williams, we paint 100+ homes completely free of charge for families in need. From fresh coats to full home renovations, the program has transformed the lives of thousands of community members across the country.

Question 49

How do I nominate someone?

Accepted Answer

Nominations can be submitted through our website. Local franchise owners review submissions and select recipients in their communities.

Question 50

What's the mission behind it?

Accepted Answer

We've always worked with a sense of purpose: to help fellow human beings. By transforming homes, we aim to transform lives.

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