Privacy Policy

1. Introduction

That 1 Painter Franchising, LLC ("That 1 Painter," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy applies to that1painter.com and all associated web properties operated by That 1 Painter Franchising, LLC, and governs how we collect, use, disclose, and retain your personal information.

By using our website, you consent to the practices described in this policy.

2. Information We Collect

When you submit a form, request a quote, or contact us through our website, we may collect the following personally identifiable information:

• First and last name
• Mailing address
• Email address
• Phone number

We do not collect personal information unless you voluntarily provide it. We do not collect payment information directly — any payment processing is handled by third-party providers.

3. How We Use Your Information

We use the information you provide to:

• Respond to your service inquiries and quote requests
• Connect you with a That 1 Painter franchise location in your area
• Send confirmations, updates, and service-related communications
• Send promotional or marketing communications (you may opt out at any time)
• Improve our website and services
• Comply with legal obligations

4. How We Share Your Information

Franchise Locations. That 1 Painter operates as a franchise system. When you submit a request for services, your contact information — including name, email, phone number, and address — will be shared with the independently owned and operated That 1 Painter franchise location serving your area for the purpose of fulfilling your service request. This sharing is necessary to deliver the service you requested.

Service Providers. We share data with trusted third-party service providers who assist us in operating our website and delivering services, including:

• Supabase — cloud database and form data storage (supabase.com)
• Google Analytics 4 — website usage analytics (google.com/analytics)
• Microsoft Clarity — user interaction analytics including mouse clicks, scroll behavior, and session recordings (microsoft.com/clarity)
• Mailchimp — email marketing and communications (mailchimp.com)

All service providers are contractually required to handle your information only as directed by us and to maintain appropriate security standards.

Legal Requirements. We may disclose your personal information if required by law, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

We do not sell your personal information to data brokers or unaffiliated third parties for their own marketing purposes.

5. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know — You may request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete — You may request that we delete your personal information, subject to certain exceptions.
• Right to Correct — You may request correction of inaccurate personal information.
• Right to Opt Out of Sharing — You may direct us not to share your personal information with third parties (including franchise locations) for cross-context behavioral advertising purposes.
• Right to Non-Discrimination — We will not discriminate against you for exercising any of these rights.

To exercise your rights, submit a verifiable request to: contact@that1painter.com

We will respond to verifiable requests within 45 days. We may need to verify your identity before processing your request.

Do Not Sell or Share My Personal Information: We do not sell personal information. Sharing with franchise locations for service fulfillment is exempt from opt-out requirements under CCPA. If you wish to opt out of any sharing for advertising purposes, contact us at the address below.

6. Data Retention

We retain personal information submitted through our website for 24 months from the date of submission, unless a longer retention period is required by law or necessary to fulfill an ongoing service relationship. After this period, data is deleted or anonymized.

You may request early deletion at any time. See Section 5 for instructions.

7. Data Security

We use industry-standard technical and organizational measures to protect your personal information. Form submission data is stored in Supabase, which provides encryption at rest and in transit on AWS infrastructure. While we take reasonable precautions, no method of transmission over the internet is 100% secure.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our website. For a full description of the cookies we use, your choices, and how to manage preferences, please see our Cookie Policy.

9. Email Communications

We may contact you by email to confirm inquiries, provide service updates, or send promotional offers. You may opt out of marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly. Transactional emails related to an active service request may still be sent.

10. SMS / Text Messaging Disclosure

By submitting a form on our website and providing your mobile phone number, you consent to receive text messages (SMS and MMS) from That 1 Painter Franchising, LLC and the applicable franchise location regarding your inquiry, estimate, appointment scheduling, project updates, and related communications.

Message frequency varies. Message and data rates may apply. You may opt out of text messages at any time by replying STOP to any message. For help, reply HELP or contact us at the information below.

Your consent to receive text messages is not a condition of purchasing any goods or services. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Carriers are not liable for delayed or undelivered messages. Supported carriers include but are not limited to AT&T, T-Mobile, Verizon, and all major US wireless carriers.

11. Children Under 13

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be communicated by updating the "Last Updated" date at the top of this page and, where appropriate, by direct notice. Your continued use of the website after changes are posted constitutes acceptance of the revised policy.

13. Contact Us

That 1 Painter Franchising, LLC

12357 Riata Trace Pkwy, Suite 201

Austin, Texas 78727

Email: contact@that1painter.com

Phone: 678-447-0585